Refund Policy

Last updated: 2026-11-12

This document is provided in English. The English version is binding.

1. Scope

This policy covers credit packs bought on Game Avatar Studio, operated by DX LLC. Purchases are sold through Link (Stripe Managed Payments), which acts as merchant of record and processes refunds on our behalf.

2. Unused credits — 14 days

• You can ask for a full refund of a credit pack within 14 days of purchase as long as none of its credits have been used.
• If you have used some credits, we may refund the unused part at our discretion.
• Credits do not expire, have no cash value and cannot be transferred.

3. Automatic refunds

• Credits are only consumed for successful images. If a generation fails or is blocked by our safety checks, the credit is returned to your balance automatically.
• Each image includes 1 free re-roll if the likeness looks off.

4. What is not refunded

• Credits already used for successfully generated images, because the digital content was delivered immediately at your request.
• Requests made only because you changed your mind about a style after generating.
• Accounts suspended for breaking our Terms of Service, for example by uploading photos of other people or attempting prohibited content.

5. EU, EEA and UK customers

Your statutory rights are not affected. For digital content, the 14-day right of withdrawal ends once you start using the credits with your consent. Unused credits remain refundable as described above.

6. How to request a refund

• Email office@game-avatar.com from the email address of your account, with the date of purchase and the pack you bought. We reply within 5 business days.
• You can also contact Link directly at support.link.com. Your card statement shows “LINK.COM*”.
• Approved refunds go back to the original payment method. Banks usually take 5–10 business days to show them.

7. Chargebacks

Please contact us before disputing a payment with your bank — most issues are solved quickly. When a purchase is refunded or charged back, the matching unused credits are removed and the account may be reviewed.

8. Contact

DX LLC, 30 N Gould St, Sheridan, WY 82801, United States. Email: office@game-avatar.com.